Fullers Terms and Conditions of Travel apply to this service.
RESERVATIONS
Reservations are essential, as seats are limited. For booking please
contact our customer services team on 09 367 9111 or 0800 FULLERS;
(0800 385 5377). Fullers are able to accept credit card, eftpos and
cash payment but are unable to take cheques; receipt of full payment
will secure your reservation.
CHECK IN TIMES AND DEPARTURES
Check in time is 1 hour prior to departure. On the day of sailing the
latest information on departure times and cancellation details can be
obtained for ex Auckland sailings on 0800 FULLERS; (0800 385 5377);
for ex Great Barrier Island sailings 0800 GB ISLAND; (0800 424 7526).
UNCONFIRMED BOOKINGS
Fullers reserves the right to resell any bookings that remain not
confirmed within 30 minutes prior to the departure of the service.
WEATHER AND CANCELLATIONS
Passengers are advised that rough seas and adverse weather conditions
can affect travel to Great Barrier Island. This may require us to
change the time of sailing or cancel services in the interests of
passenger comfort and safety. If the service is cancelled, refunds
will be given on any unused portion of the ticket. Refunds must be
applied for in writing together with the unused ticket. Any extra
costs incurred as a result of a passenger needing to make alternative
arrangements for travel or accommodation will be at the passengers own
expense.
SEA SICKNESS
If passengers are prone to sea sickness or have a medical condition
that may be aggravated by adverse weather and sea states, Fullers asks
that you please make this known to the staff who will advise you of
the likely sea conditions on that day. You may be advised not to
travel.
UNDER 14s
Passengers under the age of 14 years or passengers who are regarded as
too young or not competent to or fit to travel must be accompanied by
a responsible person at least 14 years or older. Fullers may require
the parent or guardian to fill out an ‘Unaccompanied Minor
Application Form’ before allowing the minor to travel.
LUGGAGE
Two pieces of suitcase size or easy to lift luggage (maximum weight
20kgs) per paying passenger are permitted free of charge and will need
to be stored in the vessel's hold. Labels for luggage will be issued
when you purchase your ticket. Any excess luggage (over this amount)
must be paid for at the time of booking. Please remember which cage
number your luggage goes into for easy identification at your
destination. All luggage and carry on bags are the responsibility of
passengers concerned. The Carriage of Goods Act limits Fullers’
liability to $1,500 per luggage item. Passengers are advised to
arrange their own insurance cover for amounts over $1,500.
DOGS, BIKES, SURFBOARDS
Dogs must be on a lead to travel on the ferry. All surfboards, bikes
and dogs must be pre-booked and pre-paid. Bookings are essential as
there is limited space available and unless booked on at time of
booking your own ticket, can be refused on the day. The terms and
conditions for dogs traveling to Great Barrier include those in the
Terms and Conditions of Travel section.
DANGEROUS GOODS
No petrol or gas cylinders may be carried in personal luggage. Items
with a fuel tank must be declared and the tank must be empty. Small
LPG bottles, paint, batteries and other dangerous substances must be
declared and stowed safely under the direction of the vessel crew. If
in doubt declare the item to the master of the vessel.
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